handmade to order | Please allow 3/4 weeks delivery of your handmade garments

Return/exchange Policy

Returns
Our policy lasts 7 days. If 7 days has passed since your purchase, unfortunately we can’t offer you an exchange or store credit.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Made to order items can not be returned or exchanged as this can not be sold to another customer. 

Refunds

We do NOT offer refunds. Ours store only offers store credit or exchanges at this time.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your item.
If you are approved, then you will be offered a store credit or exchange.

Sale items 
Only regular priced items may be returned unfortunately sale items cannot be returned or exchanged .

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at modestiquedesigns@outlook.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance.